Terms of service

Accounts

• Keep your sign-in details secure; you are responsible for activity on your account.
• Give accurate information and keep it up to date.
• We may suspend accounts used for fraud, abuse or illegal activity.

Custom software projects

• Each project is governed by the quote and contract you accept, which set the scope, milestones, timeline and price. If they conflict with these terms, the contract wins.
• Work starts after the contract is accepted and the initial payment is received.
• Each milestone is delivered for your review. Milestone payments are due after you approve the milestone, as stated in the contract.
• Changes to the agreed scope are handled as change requests, quoted separately.
• Delays caused by late feedback, content or payments may move the timeline.

Ready-made products and subscriptions

• You accept the product's licence terms at checkout, before paying.
• One-time purchases give you a licence to use the product as described; they do not transfer ownership of the source code unless stated.
• Subscriptions renew each billing period until cancelled. Unpaid renewals enter a grace period, after which access is suspended until payment.

Payments

Prices are in Bangladeshi Taka (BDT) unless stated otherwise. Payments are made through our payment partner or by bank transfer. Invoices and receipts are available in your account. See our refund policy for refunds.

Intellectual property

For custom projects, ownership of the delivered work transfers to you once the project is fully paid, except for third-party components and our reusable tools, which are licensed to you for use in the project. We may show non-confidential work in our portfolio unless you ask us not to.

Support and maintenance

Support tickets stay open for the software we deliver. Bug fixes for issues in our work are free during the warranty period stated in your contract; new features and changes are quoted separately. Optional maintenance plans cover updates, monitoring and priority support.

Liability

We work carefully and test our software, but we cannot guarantee it will be free of every error. To the extent allowed by law, our total liability for a project or product is limited to the amount you paid for it, and we are not liable for indirect losses such as lost profits.

Changes and governing law

We may update these terms; the latest version is always on this page. These terms are governed by the laws of Bangladesh.

Questions: support@nextgensolutions.com.bd, +880 1704-428814.