Privacy policy

Information we collect

• Account details: your name, email address, phone number, preferred language and optional postal address.
• Project requests: the answers, links and files you send through our quote form or contact form.
• Payment records: amounts, invoices and transaction references. Payments are processed by our payment partner; we do not store card or mobile wallet PINs.
• Support messages and other communication with us.
• Technical data: IP address, browser type and pages visited, used for security and to improve the site.

How we use your information

• To respond to your enquiries, prepare quotes and deliver the services you order.
• To create and secure your account, including sign-in by email link, code or Google.
• To send invoices, receipts, project updates and support replies.
• To send newsletters or offers only if you agreed to receive them; you can unsubscribe at any time.
• To keep our systems secure, prevent fraud and meet legal and accounting obligations.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us run our business — for example hosting and database (Vercel, Supabase), email delivery (Resend), payment processing (SMS Pay), bot protection (Cloudflare) and error monitoring — and only as needed for them to provide their service.

We may disclose information when required by law or to protect our rights, customers or the public.

Storage and security

Your data is stored with reputable cloud providers and protected with access controls, encrypted connections and regular backups. Files you upload are kept in private storage that only our team can access.

We keep information for as long as your account is active or as needed to provide services, resolve disputes and meet legal requirements (for example, invoices are kept for accounting purposes).

Your rights

• View and update your profile at any time from your account.
• Ask us for a copy of the personal information we hold about you.
• Ask us to delete your account and personal information, unless we must keep it by law.
• Withdraw consent to marketing emails using the unsubscribe link or by contacting us.

Cookies

We use essential cookies to keep you signed in and remember your language and theme. We use privacy-friendly analytics to understand how the site is used. We will ask for your consent before using any non-essential tracking cookies.

Contact us

Questions about this policy or your data: support@nextgensolutions.com.bd, +880 1704-428814, 827/282 C&B Road, Barishal, Bangladesh.