Refund policy

Custom software projects

• The initial payment is non-refundable once work on the project has started, because it covers planning, analysis and the first stage of work.
• Payments for milestones you have approved are non-refundable.
• If we cannot start a project after you paid the initial payment (for example, we decline the project), we refund that payment in full.
• If a project is cancelled part-way, you pay for the work completed up to that point as described in your contract.

Ready-made products (one-time purchase)

• If the product does not work as described and we cannot fix it within a reasonable time, you can ask for a refund within 7 days of purchase.
• Refunds are not available after the product has been installed and handed over and works as described, or if the licence key has been activated.

Subscriptions

• You can cancel a subscription at any time. It stays active until the end of the current billing period and then stops.
• We do not refund partial billing periods, unless required by law or the service was unavailable because of our fault.

How to request a refund

Contact us at support@nextgensolutions.com.bd or +880 1704-428814 with your invoice number and the reason. We reply within 3 working days.

Approved refunds are sent to the original payment method (for example, the same bKash or Nagad number) or by bank transfer, usually within 7–10 working days. Each refund is recorded against your invoice in your account.